Shipping Policy
Please allow 2 Months for Shipping on Most Items.
We ship our products packed inside Artwork Individual Boxes.
These are placed within a larger sturdy box, along with protective Wrappings.
Every care is taken to ensure your goods reach you in perfect condition from us.
SHIPPING TERMS AND POLICY
Our products are Shipped from Continental Europe, from our Business Premises in Metropolitain France.
We normaly ship goods ONLY to countries within and registered in, the European EU Business Zone. This means we only supply our goods to EU Member states and Countries.
Currently we are unable due Political Incertitudes, , to ship goods to the United Kingdom of Great Britain (UK) or to the United States of America .
We do not send or ship goods to the Russian Federation.
We do not ship goods to Mexico.
SHIPPING TERMS
From placing your original order to Delivery please allow up to TWO CALENDAR Months. Though we aim to provide them faster than this.
ALL PRODUCTS ARE STRICTLY CAST TO "ORDER"
We only produce our products on a strict "Cast to order" basis.
Items Listed as "In stock" are items which we CAN cast and make currently within our rotation of the product Catalogue.
As a Business, we reserve the right to change or ammend the available offer of our products without notice.
Should a listed item for some reason prove unavailable within the Two Month period, we may offer you an alternative product, or alternatively, a refund if required.
CATALOGUE RANGE
We have a rather large set of Tooling and patterns, consisting of several Thousand differrent toy soldier figure or kit products. It is simply not practicaly possible to have every single product oritem available in one "catalogue rotation".
To produce our entire range requires AT LEAST (!!) THREE Rotations and changes to accomplish this.
Only in this manner can we hope to issue and provide the collector with the maximum possible choice of figures.
This is because several of our ranges of toy soldiers are VERY large.
We will publish advance notice when we are going to rotate our listed Catalogue and issue NEW products, which supercede the original catalogue.
SPECIAL ORDERING SERVICE AT COST.
Occassionaly, it may be possible to order non Catalogue listed (but available in tooling) items at a premium price by special order arrangements, please discuss this option with us if required.
This service will be at our sole discretion, and the additional fee for providing this is added to the price of the ordered goods.
As a Business we avoid carrying large stocks in storage areas and associatted risks.
Once we receive your payment, we begin work on casting and preparing your toy soldiers.
We do not hold large stocks in warehousing or storage due to increasing costs for insurance, and increasing risks of break ins and nuisance thefts and Insurance claims experience, aggravated by the recent world events surrounding Petrol and other energy prices.
Please note we are a small family run Business.
All our products are produced by ourselves in our own workshops, we do NOT use third party industry "subcontractors" or other outside caster services.
Currently as of going to press and launching our commercial web site Boutique shop services,we sell our toy figures as Bare un painted metal castings, in kit form for you to assemble and paint at home.
We hope at a future date to provide Professionaly painted Sets at our discretion.
The ordered goods will be despatched via LA POSTE FRANCE Service from the Postal Depot. After this it will pass through various Postage zones and or services until it reaches your given delivery address.
INSURANCE FOR LARGE ORDERS
We do not provide Insurance Services. If the client requires Insurance, please consult with your provider of these services , giving them the details and value, description etc of the order you require to be Insured.
Please note we are not Legaly responsable for Loss or Damage to goods once they have left our premises .
We will be happy to assist you with any Insurance Claim by providing your Insurers with a copie of our own securely stored Record of your order, if necessary, to assist you in event a claim should arise during Shipping.
In this event, please provide us with your Insurers details and we will send the copie directly to them.
Otherwise we are unable to assist you.